Cookie Policy

1. Introduction & Definition

This Cookie Policy explains how NipponTicketHub ("we," "us," "our," or "Company") uses cookies and similar tracking technologies to remember your preferences, understand how you use our website and services, and improve your experience. Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit our website or use our services. They typically contain information about your browsing activity and preferences. This policy applies to all visitors to our website and users of our Services, regardless of how they access them (desktop, mobile, app). By continuing to use our website and Services, you consent to our use of cookies as described in this policy.

3. Types of Cookies We Use

Essential/Strictly Necessary Cookies: These are absolutely required for our website to function properly. They enable core functionality like login, session management, shopping cart operations, payment processing, security features (CSRF tokens), and remembering your privacy choices. These cookies cannot be disabled without breaking the website.

Analytics Cookies: We use Google Analytics and similar services to understand how visitors use our website. These cookies track page views, time spent on pages, referral sources, user flows, and interaction patterns. This data helps us identify which features are popular, optimize user experience, and detect technical issues. Analytics cookies do not identify you personally but create aggregate insights about user behavior.

Preference/Functionality Cookies: These remember your individual settings and preferences, including language selection, theme preference (light/dark mode), content filtering choices, and cookie consent decisions. Functionality cookies improve your experience by eliminating the need to re-enter the same information on every visit.

Marketing/Targeting Cookies: These cookies are used to deliver personalized advertisements and measure campaign effectiveness. They track which ads you've seen, whether you've clicked them, and your browsing behavior across multiple websites. Marketing cookies allow advertisers to show you ads relevant to your interests. We use platforms like Google Ads, Meta Pixel, and affiliate networks that place their own marketing cookies.

Performance Cookies: These monitor website speed, stability, and functionality. They help us detect and fix errors, optimize loading times, and identify bottlenecks. Performance data is anonymized and used for technical improvement only.

5. How We Use Cookies

Core Service Delivery: We use cookies to maintain your login session, process your ticket bookings, manage your shopping cart, process payments securely, and remember account preferences (saved events, favorite genres).

Personalization: Cookies help us customize your experience by remembering your language preference, location, display settings, and event interests. This allows us to show you relevant event recommendations on your next visit.

Analytics & Improvement: We analyze aggregate cookie data to understand which pages are most visited, where users drop off, which features are most used, and what technical issues occur. This helps us optimize performance and design.

Marketing & Retargeting: If you've visited our site but haven't booked a ticket, marketing cookies allow us to show you relevant ads on other websites (e.g., an ad for an event you viewed). This is called retargeting and helps us reach interested users.

Fraud Prevention & Security: We use cookies to detect and prevent suspicious activity, unauthorized access, and account takeover attempts. These security cookies are essential and cannot be disabled.

7. Browser Controls & Opt-Out Methods

Browser Settings: Most modern browsers allow you to control cookies directly. You can:

• • View all cookies stored by a website and delete individual cookies
• • Block all cookies or only third-party cookies
• • Set browsers to prompt you before accepting any cookie
• • Clear all cookies when you close the browser (automatic deletion)

For instructions, search "[your browser name] manage cookies" in your browser's help section.

Third-Party Opt-Out Tools: You can opt out of personalized advertising from many networks via platforms like the Network Advertising Initiative or the Your Online Choices portal.

Do Not Track (DNT): Some browsers support a "Do Not Track" (DNT) signal. If you enable DNT, our website will respect this preference and limit cookie use. However, not all websites or third parties honor DNT signals.

9. International Compliance & Legal Basis

GDPR Compliance (EU/UK Users): We comply with the General Data Protection Regulation (GDPR) and ePrivacy Directive. We only set non-essential cookies with explicit consent. You have the right to access, delete, and withdraw consent for cookies at any time. Your cookie preferences are stored on your device and not in our systems.

CCPA Compliance (California Users): Under the California Consumer Privacy Act, we provide a "Reject" option for non-essential cookies equivalent to opting out of cookie tracking used for targeted advertising.

APPI Compliance (Japan): We comply with Japan's Act on Protection of Personal Information and obtain consent before setting tracking cookies.

11. Questions & Contact Information

If you have questions about our cookie usage, your preferences, or wish to understand more about specific cookies, please contact us at:

NipponTicketHub, Inc.
1-1-2 Oshiage, Sumida City
Tokyo 131-0045, Japan
Email: privacy@calmmeadowbreeze.com
Phone: +81-3-1234-5678
Data Protection Officer: dpo@calmmeadowbreeze.com

We will respond to all inquiries within 15 business days. For EU residents, you may also contact your local data protection authority if you have concerns about our cookie practices.